Palautuskäytäntö

Returns


Our policy lasts 7 days. Suppose 7 days have gone by since your receipt. Unfortunately, we can't offer you a refund or exchange.

Customers will be charged at most once for shipping costs (including returns); no restocking fees apply to returns.



To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.



Additional non-returnable items:


• Gift cards

• Downloadable products




To complete your return, we require a receipt or proof of purchase (PDF, email).

 Please do not send your purchase back to the manufacturer.
You need to wait until the return is approved and returned to the sender.

There are certain situations where only partial refunds are granted (if applicable)


• Any item not in its original condition, damaged, or missing items.
• Any item that is returned more than 15 days after delivery

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Refunds (if applicable)


Once your return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.



Late or missing refunds (if applicable)


If you haven't received a refund yet, first recheck your bank account.
 Then contact your credit card company. It may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
 After you've done all of this and you still have not received your refund yet, please contact us via the ‘Contact us’ page. 



Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.




GIFTS

If the item was marked as a gift when purchased and shipped directly to you. You'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.
If you order over $75, you always get a Registered & Trackable shipping service and additional shipping insurance.

Suppose the consumer causes the return. The consumer should be responsible for the shipping fee. The specific cost should be based on the express/courier company you choose.

If, for any reason, the goods received are damaged or incorrect compared to the items you ordered, the consumer is not required to pay the shipping fee.

No restocking fee is to be charged to the consumers for the return of a product.